SUPPORT

The Client Experience at Harmonize

When you’re successful, your students are successful. And we’re here every step of the way to make sure that happens.

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Support Harmonize

You invested in Harmonize, and we’re invested in you.

From day one, we’re committed to ensuring you’re on track to reach your goals with regular client success check-ins, personalized support, training opportunities, and opportunities to contribute to product development.
Unboarding
ONBOARDING

Hit the ground running with confidence.

Once you’re officially a Harmonize client, we set off the fireworks, sparks fly, and there’s even a parade! Just kidding. But we’ll make sure you get a warm welcome and get the ball rolling on our kick off call. On the call, we’ll discuss your goals and how Harmonize can help.

SUPPORT

Rest easy with personalized, friendly support.

Harmonize is easy to use —but we’re here for you when you need help!

  • Harmonize Support Portal: Create and track support issues via our simple to use customer portal. Our friendly, in-house support team is available and ready to help answer any questions Monday – Friday from 9am – 5pm ET. If you reach out to us outside of those hours we’ll be sure to get back to you the next business day.
  • On-Demand: Our knowledge base is filled with quick guides, how-to videos, and best practices to answer almost any question that pops up.
Support
ENRICHMENT

Learn how to elevate online learning at your institution.

As a Harmonize client, you’ll have exclusive access to ongoing webinars and resources focused on how to improve online discussions, increase student engagement, support inclusive learning, and more.

Current Harmonize client? Here’s how to get in touch:

View Client Portal
Send Us an Email
Sign Up for Client Communications